Keynote Speaker

The art of communication is the language of leadership James Humes

With 10 years experience presenting to individuals and organisations worldwide, Dr. Jez offers two entertaining, thought-provoking and inspiring 60 minute presentations.

R+

Why is it that some businesses seem to do better than others? Dr. Jez will not only explain why but he'll show you, too.

Dr. Jez shows why positive reinforcement and redirecting negative behaviour are the best tools to increase productivity, instead of creating situations that demoralise people, which reduce productivity. Employing the tools and techniques is remarkably simple and can be applied equally well in personal lives, allowing individuals to become better parents and more committed spouses.

In this inspirational presentation, Dr. Jez discusses and demonstrates how to increase employee effectiveness using a technique often employed by professional animal trainers worldwide. What does training animals have to do with training humans? He explains: "I don't teach people how to do their jobs - they largely know what to do - I teach them how to do my job: to understand and model behaviour using effective communication, getting the results you want."

Why don't humans listen very well? How do you effectively and efficaciously create behavioural change? Is an understanding of body language advantageous? How do you spot the human lie and how can you flush it out? All of these key questions and foundations of managing people - and more - are answered, giving his audience useable tools and techniques for the real world that make a difference on a daily basis to those that employ them.

The R+ Approach illustrates to entire teams that by building positive relationships they will become more productive, achieve greater results and create an environment where everyone is genuinely excited about the work they are doing.

Service Excellence

50% of people who move product provider do so because of poor customer service. However, service is not delivered by machines, systems or processes - customer service that makes the biggest difference, that is an experience which creates a lasting impact, is delivered by people.

Based on Dr. Jez's best-selling book on achieving service excellence this humorous, inspiring and informative keynote explains how straightforward it is to achieve a level of service excellence, why it is important to aim for and how to motivate everyone to aim for the same level. Having worked for the Walt Disney Company, Dr. Jez realised when he returned to the UK how low the bar was and discovered that many businesses struggle to raise and maintain service levels. After five years of researching customer service, developing systems to achieve a level of excellence, his Service Excellence presentation puts everyone in the seat of a Superhero recruit as the metaphor for the Service Superhero that is in us all is revealed.